Our troubleshooting guide hopes to provide solutions to the most frequent product-related problems. These can be related to installation, maintenance or operation – it’s all part of us trying to help you get the most out of our product. If you can’t find the answer to your question below please use the form on the Contact Us page and we’ll get back to you as soon as we can.
| Problem | Cause | Solution |
|---|---|---|
|
Poor/ No water flow. |
Hot or cold water supply isolation valve closed. |
Check and open valve. |
|
Blocked filter. |
Unscrew the BubbleSpa Overhead Shower from the arm, remove and clean filter, replace filter. Clean the mixer valve filter. |
|
|
Mixer valve not functioning. |
Check mixer valve. |
| Problem | Cause | Solution |
|---|---|---|
|
Water flows from overhead shower |
No power to the fan. |
Check power light indicator, if off contact a qualified electrician. If on, conduct hard reset by switching off electrical supply and waiting 10 seconds before turning on. |
|
Fan Damaged. |
Use Diagnostic Function to see if the fan is working. If not, contact Kelda. |
|
|
Debris in fan. |
Clean the Dust Filters. |
| Problem | Cause | Solution |
|---|---|---|
|
One/ a few nozzles aren’t making bubbles. |
No laminar flow through nozzle |
Gently brush a finger against the nozzle whilst the shower is running. |
|
Faulty nozzle is blocked. |
Descale the Overhead Shower to remove debris. Check the filter is installed correctly (both in the Overhead Shower and in the valve) and clean. |
|
|
Insufficient water supply. |
Increase the water flow to the shower. |
| Problem | Cause | Solution |
|---|---|---|
|
Multiple/ all nozzles aren’t making bubbles. |
Insufficient water supply. |
The fan won’t turn on below 6 l/min therefore no bubbles will be produced. Increase the water flow to the shower. |
|
Limescale/debris build up in the nozzles |
Descale the BubbleSpa Overhead Shower. It is recommended not to leave the BubbleSpa Overhead Shower unused for more than 2 weeks. |
| Problem | Cause | Solution |
|---|---|---|
|
Water flow too strong. |
Flow restrictor not installed. |
Check if the flow restrictor is properly |
| Problem | Cause | Solution |
|---|---|---|
|
Water leaking from overhead shower when the valve is turned off/closed. |
This can be normal for a short period time after the shower has been used. |
N/A |
|
Pressure has exceeded that stated for the product. |
Please refer to technical data. Adjust as necessary. |
|
|
Flow valve leaking. |
Remove and check the condition of the flow cartridge. |
| Problem | Cause | Solution |
|---|---|---|
|
Outlet temperature too cold. |
No hot water reaching the valve. |
Check the water supply for any blockages. |
|
Blocked filter. |
Remove filters and clean. |
|
|
If the fault has been present since the valve was installed it is possible that the inlets were installed incorrectly . |
Check inlets are installed correctly. |
|
|
The water supply will be colder in winter months due to outside temperature. |
It may be necessary to adjust the hot supply. i.e. increase the hot water temperature setting on boiler. |
| Problem | Cause | Solution |
|---|---|---|
|
No cold water reaching the valve. |
Check the water supply for any blockages. |
|
|
Blocked filter. |
Remove filters and clean. |
|
|
If the fault has been present since the valve was installed it is possible that the inlets were installed incorrectly. |
Check inlets are installed correctly. |
|
|
The water supply will be hotter in summer months due to outside temperature. |
It may be necessary to adjust the hot supply. i.e. decrease the hot water temperature setting on boiler. |
| Problem | Cause | Solution |
|---|---|---|
|
Only hot or cold water from valve outlet. |
Possible that the inlets have been installed the incorrect way around. |
Check inlets are installed correctly. |
|
If only cold water is coming out of the mixer it is possible there is a cartridge fault. |
Remove the thermostatic cartridge and service. |
|
|
Blocked filter. |
Remove filters and clean. |
| Problem | Cause | Solution |
|---|---|---|
|
Cannot adjust temperature. |
It’s possible that the thermostatic cartridge is sticking due to limescale build up. |
Remove the thermostatic cartridge and service. |
|
Temperature set incorrectly. |
Reset the temperature and increase it. |
| Problem | Cause | Solution |
|---|---|---|
|
Poor flow rate. |
Insufficient water pressure. |
The required minimum water pressure is 1.5 bar (0.15Mpa) |
|
Filters partially blocked. |
Remove filter and clean. |
|
|
Flow valve not fully opening. |
Remove and check the condition of the flow cartridge. |
| Problem | Cause | Solution |
|---|---|---|
|
Water leaking from overhead shower when the valve is turned off/closed. |
This can be normal for a short period time after the shower has been used. |
N/A |
|
Pressure has exceeded that stated for the product. |
Please refer to technical data. Adjust as necessary. |
|
|
Flow valve leaking. |
Remove and check the condition of the flow cartridge. |
| Problem | Cause | Solution |
|---|---|---|
|
Water leaking from shower valve/controls. |
Leaking from flow valve. |
Remove and check the condition of the flow cartridge. |
|
Leaking from thermostatic cartridge. |
Remove and check the condition of the thermostatic cartridge. |
|
|
Check that the pressures do not exceed that stated for the product. |
Check that the pressures do not exceed that stated. If pressures are too high adjust as necessary. Please refer to technical data. |